The start of the week saw managers scrambling to control the fall-out from the collapse of construction and outsourcing firm Carillion, while the end of the week brought another warning about the state of NHS finances, this time from England’s official government spending watchdog. A report found that the NHS 111 Online service is safe and works; but is used by just a tiny proportion of its target audience. But NHS Liverpool Clinical Commissioning Group, one of the biggest and most experienced users of telehealth in the country, announced that it had done a deal with Docobo to expand its service. Highland Marketing’s exclusive guest interviews return this week, as Matthew D’Arcy talks to patient entrepreneur Michael Seres about his experience of patient engagement in the US and the NHS. Seres argues the US is far ahead of the UK, and asks why the NHS has no chief patient officer.
Healthcare Roundup 19 January 2018
